Shipping & Returns

CUSTOMER CARE

Our Customer Care team is here to help. We aim to respond to all enquiries within 1–2 business days, Monday to Friday. During launches, promotions and peak periods, responses may take a little longer — thank you for your patience.

For assistance, please contact customerservice@styleware.com.au or visit our Contact page.

SHIPPING

We want receiving your Styleware to be as easy as using it.

Orders are generally processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed from the next business day. During launches, promotions and peak periods, please allow a little additional time for dispatch.

Delivery timeframes below are estimates only and commence once your order has been dispatched.

AUSTRALIA

Standard Shipping
FREE on Australian orders over $150.
$10 flat rate on orders under $150.

Express Shipping
$20 flat rate.

Once dispatched, estimated delivery is 5–10 business days for Standard Shipping and 2–4 business days for Express Shipping, depending on your location. Please allow an additional two business days for locations outside metropolitan areas.

Orders are shipped via Australia Post. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Please note that delivery timeframes are estimates and may be affected by carrier delays, peak periods, weather events or other circumstances outside our control.

NEW ZEALAND

Styleware offers delivery to New Zealand for a flat rate of $25 AUD via Australia Post International.

Once dispatched, estimated delivery is 8–15 business days, depending on your location. This timeframe is an estimate only and does not include order processing or dispatch time.

For orders where import duties, taxes or customs charges apply, these charges are the responsibility of the customer and are not included in Styleware's product or shipping prices. Styleware cannot refund duties, taxes or customs charges or accept a return to sender resulting from unpaid import charges.

Please contact your local customs authority before ordering if you are unsure whether charges may apply.

UNITED STATES

Styleware offers delivery to the United States for a flat rate of $15 USD via Australia Post International Standard.

Once dispatched, estimated delivery is 15–20 business days. This timeframe is an estimate only and does not include order processing or dispatch time. International delivery may occasionally be affected by customs processing, carrier delays or other circumstances outside our control.

Taxes and duties are included in the price paid at checkout, so there should be no additional import duties or taxes to pay upon delivery.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

OTHER INTERNATIONAL DESTINATIONS

Styleware currently ships directly to Australia, New Zealand and the United States.

For enquiries regarding delivery to another country, please contact customerservice@styleware.com.au and our team will be happy to assist where possible.

Returns & Exchanges

We hope you love your Styleware as much as we do. If something isn't quite right, please contact customerservice@styleware.com.au before returning your order so our team can provide return instructions.

As Styleware products are designed for food preparation, serving and storage, change-of-mind returns and exchanges can only be accepted where items are unused, in their original packaging and in resaleable condition.

We take care to ensure our product photography represents colours as accurately as possible. However, colours may appear differently depending on individual screens and display settings. Returns or exchanges due to colour preference or perceived colour variation will be treated as a change-of-mind return.

Unless otherwise required by applicable consumer law, sale items, promotional items and items purchased using promotional offers may not be eligible for change-of-mind returns or exchanges. Products damaged through misuse, unreasonable wear and tear or failure to follow product care instructions are not considered faulty.

Items purchased through an authorised Styleware stockist must be returned to the original place of purchase.

CHANGE OF MIND

For a change-of-mind return or exchange:

Contact customerservice@styleware.com.au within 14 days of receiving your order.
Return the approved item within 30 days of receipt.
Items must be unused, in their original packaging and in resaleable condition.

Customers are responsible for all return shipping costs associated with change-of-mind returns and exchanges, including international return shipping where applicable.

We strongly recommend using a tracked delivery service and retaining your tracking information. Styleware cannot accept responsibility for returned parcels lost in transit.

Once your return has been received and inspected, we will notify you by email. Please allow up to two weeks for your return to be processed.

EXCHANGES

If you would like to exchange an item for another colour, please contact customerservice@styleware.com.au before returning your item so we can confirm availability and provide return instructions.

Customers are responsible for the cost of returning the original item.

Once your return has been received, inspected and approved, your replacement will be dispatched via standard shipping, subject to stock availability.

For international exchanges, additional outbound shipping charges may apply. Our Customer Care team will confirm any applicable charges before processing your exchange.

REFUNDS

Approved refunds will be returned to your original method of payment, less any original shipping costs where applicable.

For Australian orders originally shipped under our Free Shipping offer, the actual shipping cost incurred by Styleware, or the applicable portion where only part of an order is returned, may be deducted from the refund for a change-of-mind return. This amount will be advised when your return is authorised.

Any duties, taxes or other charges included in a US order will be handled as part of the applicable refund in accordance with our returns policy and applicable law.

Please allow additional time for your bank or payment provider to process the refund once it has been issued by Styleware.

FAULTY OR INCORRECT ITEMS

We take great care to ensure every Styleware order arrives as it should. If you receive an incorrect, damaged or faulty item, please contact customerservice@styleware.com.au as soon as possible with your order number and details of the issue.

Where an item is confirmed to be faulty or incorrect, Styleware will provide an appropriate remedy, which may include a replacement, refund or other remedy in accordance with applicable consumer law.

Where a return is required for an approved faulty or incorrect item, Styleware will cover reasonable return shipping costs.

Nothing in this policy is intended to exclude or limit any rights or remedies available to you under applicable consumer law.

GIFT CARD RETURNS

Where a gift card was used as part payment for an order, amounts paid using another payment method will generally be refunded to that original payment method first. Any remaining refund attributable to a gift card will be issued as a new Styleware gift card and emailed to you.

For further information about gift cards, please see our Terms & Conditions.