Shipping & Returns
CUSTOMER CARE TEAM
We will do our best to respond to you within 24 hours, during business hours, Monday to Friday. During sale times we may take a little longer to reply as we are a tiny team so please bear with us. Please contact us on firstname.lastname@example.org, or via our contact page.
At Styleware, we would like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you quickly and efficiently.
Orders placed on a weekday will be processed within 48 hours of the next business day. Orders placed on a weekend or public holiday will be processed on the next business day. During sale times dispatch will take a little longer than usual, please be patient whilst we get your goodies ready as quickly as possible!
Styleware offers FREE STANDARD Shipping on all Australian orders of $100+over. For Australian orders under $100, Standard Shipping is a flat rate of $10.00. Need it in a hurry? Express Shipping is also available for a flat rate of $15.00.
Once your order has been processed, delivery timeframe for Standard Shipping is 5-10 working days (depending on your location) and for Express Shipping is 2-4 working days (depending on your location). For locations outside of metropolitan areas, please allow an additional two business days for delivery. These times are for shipping only and do not include order processing and dispatch time. Please note delivery dates supplied are an estimate only and there may be a delay of 1-2 business days during busy periods.
Styleware orders are shipped via Australia Post, Sendle or Direct Freight. Upon shipment customers will receive a tracking number via email with which you can track the progress of your order. Please note Styleware does not offer refunds on items that our shipping partners are able to to evidence as ‘delivered’.
Styleware offers delivery to New Zealand with a flat rate of $25 AUD via Australia Post. At this stage there is no free shipping threshold. You will be liable for ALL import duties, customs on orders where applicable at the point of, or after delivery for all orders over $1000. Styleware prices and shipping rates DO NOT include these duties, customs which are the sole responsibility of the customer. Styleware will not accept returns or provide any refunds for duties or customs. Styleware will not accept ‘return to sender’ where duties, customs have not been paid. Please contact your local customs office to find out the charges that will apply to your purchase before you order with us.
Once your order has been processed, delivery timeframe for Standard Shipping is 8-15 working days (depending on your location). Please contact us if you would like an express service, we will however have to pass on any additional costs. These times are for shipping only and do not include order processing and dispatch time. Please note delivery dates supplied are an estimate only and there may be a delay of 1-2 business days during busy periods.
Styleware does not currently offer international shipping , but please contact us at email@example.com to discuss any international related queries, we’d love to chat!
We hope you love your Styleware as much as we do, but if for some reason you are not happy with your Styleware purchases, please contact us on firstname.lastname@example.org so we can arrange a refund for you. Please note as Styleware Nesting Bowls and servers are food storage/usage items we can only accept returns of unused items or by reason of manufacturing default. We do not accept items for exchange. If you would like to change an item for a different size or colour, you’ll need to place a new order and return the original item as set out herein.
We take all measures to ensure product images are colour matched. Please use images as a reference, however we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
Please note: there are no refunds or credit notes on sale items or promos/promocodes, nor on products that are damaged through unreasonable wear and tear. Any questions regarding Styleware goods purchased at one of our stockists must be addressed to that stockist. Styleware does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.
CHANGE OF MIND
For change of mind returns please:
- Contact Styleware within 5 days of receipt of goods and
- Return goods within 14 days.
- Items must be unused, in original packaging and in resaleable condition.
- Any returns outside of this time period for change of mind are ineligible.
As a small business please note Styleware is not responsible for any shipping costs for change of mind returns and postage costs must be covered by the customer. Styleware strongly recommends using a traceable delivery and taking note of your tracking number. Styleware is not responsible for any items lost in transit or not being evidenced as signed for at our return address.
An email will be sent notifying you once we have received and inspected your return. Please allow up to two weeks for your return to be processed.
REFUND: Approved refunds will be processed minus shipping costs, and a credit will automatically be applied to your credit card or original method of payment. Where items have been shipped to you under our Free Shipping Offer in Australia, our actual incurred shipping charge (or part thereof if part of the original order is being returned) will be deducted from your refund total. This amount will be advised when you lodge your intention to return an order.
At Styleware we like to ensure our products are of the highest quality, however in the event that you receive an incorrect item or an item that is in a faulty condition, please contact us immediately at email@example.com.
For faulty item returns you must:
- Contact Styleware within 5 days of receipt of goods and return goods within 14 days.
For approved refunds the cost of your item/s plus shipping will be applied to your credit card or original method of payment.
If a replacement is approved this will be sent out to you at no extra cost.
For returns by reason of defect outside of this time period please contact us at firstname.lastname@example.org.
GIFT CARD RETURNS
If a gift card has been used for part of the payment on an order we will always refund any amount paid via Credit Card, Afterpay or PayPal before refunding the gift card amount. Any refund owing to a gift card will be issued in the form of a new gift card which is automatically emailed to you.
You can find all our general gift card details and info over on our Terms and Conditions page.