Privacy policy
Privacy Policy
Styleware respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Styleware collects, uses, stores and shares personal information when you visit or make a purchase from our website, contact us, sign up to receive marketing communications, participate in a promotion or otherwise interact with us.
PERSONAL INFORMATION WE COLLECT
The types of personal information we may collect include:
- Your name, email address, telephone number, billing address and shipping address.
- Order and transaction information, including products purchased, order history and payment-related information.
- Information you provide when contacting our Customer Care team, submitting a form, entering a promotion, leaving a review or otherwise communicating with us.
- Marketing preferences, including whether you have subscribed to email or SMS communications.
- Information about your device and use of our website, such as your IP address, browser type, device type, time zone, pages viewed, referring websites and how you interact with our website and marketing.
- Other information you choose to provide to us.
Payment information is processed securely by our payment providers. Styleware does not necessarily receive or store complete payment card details.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information directly from you when you:
- Place or attempt to place an order.
- Create an account or provide information through our website.
- Subscribe to our email or SMS marketing.
- Contact our Customer Care team.
- Enter a competition, promotion or giveaway.
- Submit a review or other content.
- Otherwise interact with Styleware.
We may also collect certain information automatically when you use our website through technologies such as cookies, pixels, tags and similar technologies.
In some circumstances, we may receive information from third parties that help us operate our business, provide our services, process transactions, deliver orders, prevent fraud, analyse website activity or conduct marketing.
SHOPIFY
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
Shopify processes personal information when you visit or interact with our store, including information about your device, browser, network connection, IP address, browsing activity and transactions.
We use certain Shopify services, including Shopify Network Intelligence, which may use information about your interactions with our store, Shopify and other merchants to provide enhanced services, including analytics, personalisation and advertising services.
This may involve information being shared with or processed by Shopify and other service providers in Australia, the United States and other countries.
Depending on where you live, you may have the right to opt out of certain uses or sharing of your personal information for targeted or personalised advertising. Where applicable, you can exercise these rights through our Your Privacy Choices page.
You can learn more about how Shopify handles personal information in the Shopify Consumer Privacy Policy.
COOKIES & SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate and improve the website, remember your preferences, understand how visitors interact with our website, measure the effectiveness of our marketing and, where applicable, provide personalised advertising.
These technologies may collect information such as your IP address, device and browser information, pages viewed, products viewed, referring websites and interactions with our website.
You may be able to manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website. Disabling certain cookies may affect the functionality of some parts of the website.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- Process and fulfil your orders.
- Process payments and provide order confirmations, invoices, shipping updates and other transactional communications.
- Provide customer service and respond to enquiries.
- Manage returns, refunds, exchanges and warranty or product-related enquiries.
- Detect and prevent fraud, misuse and other security risks.
- Operate, maintain and improve our website, products and customer experience.
- Analyse website usage and business performance.
- Manage promotions, competitions and other Styleware activities.
- Send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.
- Personalise advertising and measure the effectiveness of our advertising and marketing campaigns.
- Comply with our legal, regulatory, tax and accounting obligations.
- Protect the rights, property and safety of Styleware, our customers and others.
MARKETING COMMUNICATIONS
If you subscribe to Styleware marketing, we may send you information about new products, launches, offers, promotions and other Styleware news by email or SMS.
You can unsubscribe from email marketing at any time by using the unsubscribe link included in our marketing emails. You can opt out of SMS marketing using the unsubscribe instructions included in our text messages.
You may also contact us at customerservice@styleware.com.au if you would like assistance updating your marketing preferences.
Opting out of marketing communications will not prevent us from sending transactional communications relating to your orders or other interactions with Styleware.
SHARING YOUR PERSONAL INFORMATION
We may share personal information with trusted third parties that help us operate Styleware and provide our services. These may include:
- Our ecommerce platform and website service providers, including Shopify.
- Payment processors and payment service providers.
- Warehousing, fulfilment, shipping and delivery providers.
- Email and SMS marketing providers.
- Customer service and communications providers.
- Analytics and website performance providers.
- Advertising and social media platforms.
- Fraud prevention and security providers.
- Professional advisers such as accountants, lawyers and consultants.
- Government, regulatory or law enforcement authorities where required or permitted by law.
These providers may process personal information on our behalf or for purposes described in their own privacy policies, depending on the service provided.
We may also disclose information where reasonably necessary to comply with applicable laws, respond to lawful requests, enforce our agreements or protect our rights or those of others.
ANALYTICS & PERSONALISED ADVERTISING
We use analytics and advertising technologies to better understand how customers use our website and to measure and improve our marketing.
This may involve sharing or collecting identifiers, device information, browsing activity and information about interactions with our website through cookies, pixels and similar technologies.
Depending on your location, you may have rights to limit or opt out of certain uses or sharing of your personal information for personalised or targeted advertising.
Where applicable, you can manage these preferences through the privacy controls available on our website, including our Your Privacy Choices or data-sharing opt-out page, or through the relevant platform's privacy settings.
INTERNATIONAL DATA TRANSFERS
Styleware is based in Australia, but some of the service providers we use, including Shopify and other technology, marketing and ecommerce providers, may store or process personal information outside Australia, including in the United States and other countries in which our service providers operate.
Where personal information is disclosed to overseas recipients, we take reasonable steps as required by applicable law in relation to the handling of that information.
Privacy and data protection laws in other countries may differ from those in Australia.
DATA SECURITY
We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
We use third-party platforms and service providers to operate aspects of our website and business, and those providers maintain their own technical and organisational security measures.
No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting, tax and regulatory requirements.
When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where required by applicable law.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Please contact customerservice@styleware.com.au with your request. We may need to verify your identity before providing access to or changing personal information.
There may be circumstances in which applicable law allows or requires us to refuse access or correction. Where required, we will explain the reason for doing so.
YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with additional rights in relation to your personal information. These may include rights to request access, correction or deletion of personal information or to object to or limit certain uses or disclosures.
Depending on your location, you may also have the right to opt out of certain sharing of personal information or its use for targeted or personalised advertising. Where applicable, these choices can be made through our Your Privacy Choices page.
If you wish to exercise another privacy right available to you under applicable law, please contact us at customerservice@styleware.com.au.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
CHILDREN'S PRIVACY
Our website and products are not directed towards children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe a child has provided us with personal information inappropriately, please contact us.
PRIVACY COMPLAINTS
If you have a concern or complaint about how we have handled your personal information, please contact us at customerservice@styleware.com.au with details of your concern.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response and Australian privacy law applies, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements or other operational reasons.
The most current version will be published on our website. We recommend reviewing this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy, would like to exercise a privacy right, or wish to make a privacy complaint, please contact:
Styleware
PO Box 307
Mount Lawley WA 6926
Australia